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RETURNS:
VitaminHerbStore.com will accept returns within 14-days of shipment under the following guidelines:
Broken or packaging damage that has compromised product.
Please understand that outer plastic seals and paper seals under the lid are vulnerable to disruption under shipping conditions. It is not atypical to have a paper seal under the lid become dislodged and allow some powder to show under the outer seals. Its also typical for the paper seal to become attached to the under sides of lids by way of melting during manufacturing with the high temperatures used to adhere seals to the tubs. Therefore, when removing lid for the first time, it may appear a seal has been compromised to some degree. Each package and product is inspected by several staff members during shipment. We guarantee that no tampering can take place in our facilities with the process in which we manage our orders.
If a product is damaged to the point that the product is unusable it would be under the following circumstances:
1. Melted/broken liquid capsules.
2. Powdered ingredient loss is greater than one serving of material (very atypical instance)
We must be notified immediately and upon receiving broken or damaged items. We may arrange for UPS to arrange pickup. UPS will contact you and arrange a time when a driver can make pickup and inspect damaged packaging. After we receive damaged order, we will issue refund or a duplicate shipment will be made.
Wrong product shipment.
If you received the wrong item, different from invoice description, VitaminHerbStore.com may decide to issue a return tag and will ship out the correct item promptly. We apologize for any inconvenience.
Return Policy for opened items:
Circumstances in which a customer must return a product that they are mispleased with must be dealt with through the product manufacturer. We do not accept returns on opened items that do not meet the criteria of above. Each product will have either or both an address and phone number. Issuance of refunds for opened product must be dealt with through original manufacturer. VitaminHerbStore.com does not make any claims as to the expected results of products sold herein. All information listed on VitaminHerbStore.com is as reflected on the website of the product manufacturer.
Other Returns:
In the event that a customer simply would like to return a product for a reason not listed already above, a 25% restocking fee will be deducted from refund. Customer is also responsible for return shipment expense. Returns that meet the above listed guidelines can be sent to:
VitaminHerbStore.com
237 Town Center West
Santa Maria, Ca 93454
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